# Hands-on SaaS Onboarding Template Use this template to run an onboarding process for your customers to get up and running with your SaaS product. ## Template Overview Congrats on the new customer! Now it's time to get them up and running successfully with your product! Our **Enterprise SaaS Onboarding** guide is broken into four areas: 1. **Kickoff and Implementation** - In this phase you'll help your customer get everything they need to get up and running with your product, whether that's configuring the system, performing integrations, or anything else. 2. **Training and Go-Live** - In this phase, your customer is ready to start using your system in product, so it's time to train them and officially go-live. 3. **One-Month Checkin** - Once they're live, it's important to check in with them. In this phase, you'll have collect feedback and meet with your customers to see if they need anything. 4. **Questions and Feedback** - This section enables your customers to ask questions and provide feedback in a way that you can track and respond to. A quick note, our SaaS onboarding is intended for hands-on projects, where you're going to help customers adopt and get up and running with your software.